Shipping Policy

House of Fragrance ships orders within the Netherlands and internationally. Below you will find our shipping terms.

Processing Time

• Orders are processed within 1–2 business days after payment is received.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Costs

• Shipping costs are calculated at checkout based on the destination and weight of the order.

• Standard shipping within the Netherlands: [€4,95 till €9,00.

• International shipping rates vary by country.

Delivery Times

• Domestic (Netherlands): 1–3 business days.

• EU countries: 3–7 business days.

• Outside EU: 7–14 business days (depending on customs).

• Delivery times are indicative and may vary due to courier delays or customs checks.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number.

Failed Delivery / Wrong Address

• Please ensure that your shipping address is correct.

• If an order cannot be delivered due to an incorrect address provided by the customer, reshipping costs will be charged.

Damaged or Missing Packages

• If your package arrives damaged, please contact us immediately at contact@houseoffragrance.nl with photos.

• If your package is lost by the courier, we will assist in filing a claim and provide a replacement or refund where applicable.

Customs, Duties & Taxes (for international orders)

• Customers outside the EU are responsible for any customs duties, import taxes, or local handling fees charged by their country.